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Operations Engineer (m/f/d)

LUY GmbH

Vollzeit

About Us

LUY is a leading B2B SaaS provider in the Enterprise Architecture Management (EAM) industry. We empower organizations to streamline their architecture processes, enhance decision-making, and drive digital transformation. Trusted by top enterprises worldwide, LUY is positioned for growth, and we are now looking for an Operations Engineer to ensure the seamless operation and reliability of our cloud solutions, enabling our customers in achieving their business goals with confidence.

Job Description & Key Responsibilities

Are you passionate about keeping complex systems running smoothly and providing excellent customer support? As our Operations Engineer, you will be at the heart of ensuring LUY’s cloud solutions perform optimally and meet the needs of our customers. Your role goes beyond monitoring — you will proactively analyze, resolve, and prevent issues, playing a key role in our customers' success journey. You will also collaborate closely with cross-functional teams to enhance system reliability and improve operational workflows.

Monitor system performance to ensure smooth operations
Proactively identify, diagnose, and resolve technical issues and disruptions to maintain seamless operations
Handle customer inquiries and ensure timely and effective solutions
Develop and implement preventive measures to avoid potential problems
Work with the team to refine monitoring systems and enhance operational efficiency

Qualifications

Training in IT (e.g., apprenticeship or equivalent professional experience)
Experience in Linux administration, server maintenance, and customer support (1st and 2nd level)
Proven expertise in managing and monitoring cloud infrastructure (Azure, Kubernetes or similar)
Strong analytical and problem-solving skills with a proactive mindset
Good communication skills to explain technical concepts clearly to customers
Passion for continuous improvement and operational excellence in system operations
Team-oriented mindset with adaptability in a dynamic environment
Fluent in English and German language

What We Offer

Competitive salary and benefits package
Opportunity to work with cutting-edge technology in a fast-growing industry
Collaborative and innovative work environment
Professional development and growth opportunities
Modern office in Munich
Remote work environment
Platform for flexible distribution of a benefit budget (e.g. public transportation or meal subsidy)
Additional benefits: company pension plan (BAV), job bike program (Job Rad), health and wellness offerings, option to purchase up to 10 additional vacation days