Deutsch
Englisch

Customer Success Manager (m/f/d)

München

Vollzeit

About Us

LUY is a leading B2B SaaS provider in the Enterprise Architecture Management (EAM) industry. We empower organizations to streamline their architecture processes, enhance decision-making, and drive digital transformation. Trusted by top enterprises worldwide, LUY is positioned for growth. We are looking for a proactive and customer-focused Customer Success Manager to join our team and help our clients maximize the value of our platform.

Job Description & Key Responsibilities

As a Customer Success Manager, you will ensure that customers successfully onboard, adopt, and scale their use of our platform. This role requires a structured and proactive approach to helping customers navigate technical onboarding, optimize workflows, and achieve long-term success.
You will work closely with Sales, Product, and Engineering to deliver a seamless post-sales experience, guiding customers from implementation to becoming power users. Your focus will be on driving adoption, reducing churn risk, and expanding customer relationships.

Key Responsibilities:

Onboard and activate new customers, ensuring a smooth transition and a structured adoption process
Monitor customer usage, proactively addressing roadblocks and identifying opportunities for deeper adoption
Act as a trusted advisor, providing best practices and technical guidance to help customers maximize value
Drive expansion opportunities, collaborating with sales on upsell and cross-sell strategies
Gather and analyze customer feedback, working with Product and Engineering to improve the platform
Develop scalable success programs, including educational resources, FAQs, and automated support workflows

Qualifications

Experience in Customer Success of a technical solution and in a multi-stakeholder environment
Strong technical acumen, with the ability to guide customers through onboarding and integration
Proactive problem-solver, anticipating customer needs and resolving challenges efficiently
Data-driven mindset, using customer usage insights to drive engagement and retention
Fluent in German and English, with excellent communication and stakeholder management skills

What We Offer

Competitive salary and benefits package
Opportunity to work with cutting-edge technology in a fast-growing industry
Collaborative and innovative work environment
Professional development and growth opportunities
Modern office in Munich
Remote work environment
Platform for flexible distribution of a benefit budget (e.g. public transportation or meal subsidy)
Additional benefits: company pension plan (BAV), job bike program (Job Rad), health and wellness offerings, option to purchase up to 10 additional vacation days